Position Summary Position Summary Provides specialized business support in the laboratory department. This role manages lab billing, patient/client registration, and account setup while ensuring accurate data, resolving billing issues, and supporting overall lab operations Schedule: Monday-Friday 9am - 5:30pm Why Orlando Health Is Your Best Place to Work At Orlando Health, we care about you as much as you care about your patients. As a team member, you’ll enjoy comprehensive benefits from day one: Health & Wellness Multiple medical, prescription, dental, and vision plans Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) On-site pharmacy and discounted health services Wellness incentives—earn up to $500/year Financial Security Competitive 401(k) plan with up to 5% employer match Group life, short-term, and long-term disability insurance at no cost Time Away & Family Support Nearly five weeks of PTO—including vacation, holidays, and sick leave Four-week paid parental leave for eligible team members Family care support including fertility benefits (up to $25K), adoption assistance (up to $15K), backup child/elder/pet care, and virtual tutoring Learning & Career Growth “Preferred Education Program”: earn degrees or technical certificates with zero out-of-pocket costs Tuition reimbursement (up to $5,000/year) and student loan repayment ($1,200/year) Full career development resources: coaching, workshops, events, and leadership training Extra Perks Employee Assistance Program (EAP) offering confidential counseling services Access to discounts on attractions, travel, cell phones, insurance, and more ORLANDO HEALTH ORLANDO REGIONAL MEDICAL CENTER Located in downtown Orlando, Orlando Health Orlando Regional Medical Center (ORMC) has served the Central Florida community for more than 100 years. With 898 acute-care and rehabilitative beds, it is among the largest acute-care facilities in the region and the only Level I Trauma Centers in Central Florida. The hospital has earned recognition from U.S. News & World Report as a “Best Hospital” in Central Florida and rated high performing in 12 adult procedures and conditions. Orlando Health ORMC holds the most Beacon Awards for Excellence in the state, awarded by the American Association of Critical-Care Nurses to units that employ evidence-based practices to improve patient and family outcomes, and is the only adult-care hospital in Orlando to achieve Magnet® Recognition, the gold standard for nursing’s contribution to quality patient care, safety, research and service excellence. Orlando Health ORMC is the flagship hospital of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, our 27,000 team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you. Essential Functions Maintains records and reports of client accounts. Posts charges and/or credits as required for reference tests and to resolve edit reports. Reconciles activity reports and charges for the department. Performs specimen registrations. Keeps the laboratory provider insurance information list current and distributes to all laboratory receiving and registration areas. Regularly communicates and provides education on registration procedures to all laboratory registration personnel. Sets up new client accounts and research studies in the laboratory information system client database. Monitors client activity for direct billing requirements. Verifies client guarantor information and application when establishing the client account. Follows cash collection procedures. Monitors daily registrations and performs updates to registrations as necessary to complete all required data to file a claim. Reviews daily edit reports, investigates and resolves issues. Responds timely to all customer questions regarding billing of laboratory services. Participates in process improvement activities. Exemplifies Orlando Health policy, procedures, value statements and Commitment to Excellence and Code of Conduct standards and compliance program. - Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. - Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Regularly interacts with the hospital financial services department and attends patient financial service department mentor meetings. Performs additional clerical duties as follows: letters to clients, physicians, memorandums, policies/procedures, forms, and spreadsheets. Qualifications Education/Training High school diploma or equivalent. Knowledge of computer to include Microsoft Office Word and Excel. Licensure/Certification None. Experience One (1) year of related experience.

Provides specialized business support in the laboratory department. This role manages lab billing, patient/client registration, and account setup while ensuring accurate data, resolving billing issues, and supporting overall lab operations Schedule: Monday-Friday 9 am - 5:30 pm Why Orlando Health Is Your Best Place to Work At Orlando Health, we care about you as much as you care about your patients. As a team member, you’ll enjoy comprehensive benefits from day one: Health & Wellness Multiple medical, prescription, dental, and vision plans Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) On-site pharmacy and discounted health services Wellness incentives—earn up to $500/year Financial Security Competitive 401(k) plan with up to 5% employer match Group life, short-term, and long-term disability insurance at no cost Time Away & Family Support Nearly five weeks of PTO—including vacation, holidays, and sick leave Four-week paid parental leave for eligible team members Family care support including fertility benefits (up to $25 K), adoption assistance (up to $15 K), backup child/elder/pet care, and virtual tutoring Learning & Career Growth “Preferred Education Program”: earn degrees or technical certificates with zero out-of-pocket costs Tuition reimbursement (up to $5,000/year) and student loan repayment ($1,200/year) Full career development resources: coaching, workshops, events, and leadership training Extra Perks Employee Assistance Program (EAP) offering confidential counseling services Access to discounts on attractions, travel, cell phones, insurance, and more ORLANDO HEALTH ORLANDO REGIONAL MEDICAL CENTER Located in downtown Orlando, Orlando Health Orlando Regional Medical Center (ORMC) has served the Central Florida community for more than 100 years. With 898 acute-care and rehabilitative beds, it is among the largest acute-care facilities in the region and the only Level I Trauma Centers in Central Florida. The hospital has earned recognition from U.S. News & World Report as a “Best Hospital” in Central Florida and rated high performing in 12 adult procedures and conditions. Orlando Health ORMC holds the most Beacon Awards for Excellence in the state, awarded by the American Association of Critical-Care Nurses to units that employ evidence-based practices to improve patient and family outcomes, and is the only adult-care hospital in Orlando to achieve Magnet® Recognition, the gold standard for nursing’s contribution to quality patient care, safety, research and service excellence. Orlando Health ORMC is the flagship hospital of the Orlando Health system of care, which includes award-winning hospitals and E - Rs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, our 27,000 team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you. Essential Functions - Maintains records and reports of client accounts. - Posts charges and/or credits as required for reference tests and to resolve edit reports. - Reconciles activity reports and charges for the department. - Performs specimen registrations. - Keeps the laboratory provider insurance information list current and distributes to all laboratory receiving and registration areas. - Regularly communicates and provides education on registration procedures to all laboratory registration personnel. - Sets up new client accounts and research studies in the laboratory information system client database. - Monitors client activity for direct billing requirements. - Verifies client guarantor information and application when establishing the client account. - Follows cash collection procedures. - Monitors daily registrations and performs updates to registrations as necessary to complete all required data to file a claim. - Reviews daily edit reports, investigates and resolves issues. - Responds timely to all customer questions regarding billing of laboratory services. - Participates in process improvement activities. - Exemplifies Orlando Health policy, procedures, value statements and Commitment to Excellence and Code of Conduct standards and compliance program. - Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. - Maintains compliance with all Orlando Health policies and procedures. Other Related Functions - Regularly interacts with the hospital financial services department and attends patient financial service department mentor meetings. - Performs additional clerical duties as follows: letters to clients, physicians, memorandums, policies/procedures, forms, and spreadsheets. Qualifications Education/ Training High school diploma or equivalent. Knowledge of computer to include Microsoft Office Word and Excel. Licensure/ Certification None. Experience One (1) year of related experience.

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