Role Purpose

As IT Co-ordinator, you’ll ensure our computers are installed properly, working efficiently and that system security measures are in place.

Key Accountabilities

• As primary contact for servicing the computer hardware you’ll manage and monitor all computer hardware and make systems are installed properly and working efficiently.
• Keep up to date with all approved systems and technology including.

- Computer Hardware systems and devices including PC LAN technology

- Software operating and utility systems

- Front Office and Accounts Receivable Property Management Systems

Interfaces to and from Front Office Property Management Systems and other Systems

- Back Office Accounting Systems

- PC and LAN based Office Automation products

- Internal and External Electronic Mail / Facsimile / Scanner software and communication tools

- Point of Sale Systems

- Guest and Administration Voicemail

- Call Accounting

- Cabling

- Hub / Switch Management Systems

- Assist and Support Electronic Door Locking Computer System

- Computer Virus protection

- Hotel IT Security and Firewalls

• Maintain an up-to-date list of all computer hardware and software at hotel.
• Monitor the performance of the systems and maintain log book of performance.
• Understand all standards and customized features and functions of the Hotel front office system.
• Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications.
• Maintain uncompromising data and physical security standards.
• Control security for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the security specification as described in the security system.
• Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries under the supervision of the IT Manager/Leader.
• Maintain technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion.
• Follow-up outstanding points from the latest IT audit of his/her hotel under the supervision of IT Manager/Leader.
• Notify department heads on current computer related issues, new releases, MIS trends, viruses etc.
• Other ad-hoc duties &- unexpected moments when we have to pull together to get a task done.

Key Skills & Experiences

• Diploma or Vocational Certificate in Computer Science or IT or related field.
• 1 years’ related experience or with computer set-up and troubleshooting.
• Working knowledge of networks and operating systems and databases.
• Strong analytical and problem-solving skills.
• Knowledge in PCI DSS (Payment Card Industry Data Security Standards).
• Great communication skills.
• A team player, proactive, responsible, hardworking and able to work under pressure.

As IT Co-ordinator, you'll ensure our computers are installed properly, working efficiently and that system security measures are in place. Key Accountabilities As primary contact for servicing the computer hardware you'll manage and monitor all computer hardware and make systems are installed properly and working efficiently. Keep up to date with all approved systems and technology including. - Computer Hardware systems and devices including PC LAN technology - Software operating and utility systems - Front Office and Accounts Receivable Property Management Systems Interfaces to and from Front Office Property Management Systems and other Systems - Back Office Accounting Systems - PC and LAN based Office Automation products - Internal and External Electronic Mail / Facsimile / Scanner software and communication tools - Point of Sale Systems - Guest and Administration Voicemail - Call Accounting - Cabling - Hub / Switch Management Systems - Assist and Support Electronic Door Locking Computer System - Computer Virus protection - Hotel IT Security and Firewalls Maintain an up-to-date list of all computer hardware and software at hotel. Monitor the performance of the systems and maintain log book of performance. Understand all standards and customized features and functions of the Hotel front office system. Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications. Maintain uncompromising data and physical security standards. Control security for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the security specification as described in the security system. Administer all user ID's, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries under the supervision of the IT Manager/ Leader. Maintain technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion. Follow-up outstanding points from the latest IT audit of his/her hotel under the supervision of IT Manager/ Leader. Notify department heads on current computer related issues, new releases, MIS trends, viruses etc. Other ad-hoc duties - unexpected moments when we have to pull together to get a task done. Key Skills & Experiences Diploma or Vocational Certificate in Computer Science or IT or related field. 1 years' related experience or with computer set-up and troubleshooting. Working knowledge of networks and operating systems and databases. Strong analytical and problem-solving skills. Knowledge in PCI DSS (Payment Card Industry Data Security Standards). Great communication skills. A team player, proactive, responsible, hardworking and able to work under pressure.

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