Journey with us!Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’sRisk Management Teamhas an exciting career opportunity for a full timeCrew Medical Case Manager.

The position is onsite and based in Miami, Florida

The position is also not eligible for work authorization sponsorship.

Position Summary:

TheCrew Medical Case Managerisresponsible forthe management of medical care for crew who are medically disembarked in ports of call and/or are repatriated to their home country ordesignatedmedical center for medical care in compliance with applicable United States federal law (46 USCA Sec. 688 / Jones Act.).The role provides direct oversight of medical care and services coordinated throughappropriate medicalproviders, via collaboration with intermediaries, port and/or agents as needed, in assigned countries/regions, until the crewmember has been declared at maximum medical improvement (MMI). The case manager may collaborate with the ship medical team on decisionsregardingcare managementplanfor crew requiring extended medical treatment ashore. He/she follows company policies and procedures to ensure delivery of all crew medical care is provided promptly, properly, and adequately as required by applicable law.The case manager is also responsible for the documentation of all contacts with the crewmember, family, providers and agents and thetimelycollection of all pertinent medical information including hospitalization and office notes,labwork, diagnostic tests, therapies, medications, etc. He/she willmaintainthe privacy of all Protected Health Information (PHI) in compliance with applicable HIPAA and GDPR regulations. The case manager will ensure that any crew member who is determined to be at MMI may return to work where applicable in support of the operational needs of his/her department. This decision can be made independently, through consultation with management, or by committeedecisionfor more involved cases.

Essential Duties and Responsibilities:

• Plans, evaluates, andfacilitatescrew medical care and benefits via local port/country agents, intermediaries ordesignatedmedical providers in assigned countries/regions until crewmember is declared at maximum medical improvement (MMI).

• Maintains documentation on case status regularly inRiskonnectSystem.

• Communicateswith crewmemberregardingmedical benefits and treatment plan at least biweekly, or asdeemedby the severity stratification.

• Calculates and updates financial reserves for each assigned case at least monthly and with any significant treatment plan or new diagnosis. Exercises independent judgment and discretion toidentifyhigh exposure/significant medical cases expected to exceed applicable deductibles and therebynecessitatingapplicable P&I Club notification.

• Collaborates with and supports crew in port and/orrepatriatedto determineappropriate treatmentlocationfor medical disembarkation.Decision should take into consideration the patient’s medical condition, patient transport tolerance, available medical equipment, supplies, medications, and medical expertise at receiving facility.Arrangessecond medicalopinionsas necessary.

• Communicateswith crew to ensure understanding ofbenefitsand risks associated with complex surgical procedures, treatmentplansand medications. Facilitates communications with crew member’s emergency contact/family to advise of medical status and company’s actions to provide care or efforts in repatriation ofremainsin case of crew member’s death abroad.

• Participatesin case review meetings of active medical and/or litigated cases.Preparesreports on active cases.

• Identifiesand prepares cases for direct settlement review in conjunction withLegalteam.

• Collaborates with Legal team in the transferring of cases that become represented, in identification and preparation of case reviews for potential settlement/buyout. Participates in pre-deposition/pre-trial conferences where applicable.

• SupportsLegaldepartment through participationatdepositions and/or trials as company representative asrequired. Keeps current on availability of medical resources in assigned countries/regionscommensuratewith new developments in medical industry.

• Exercises independent judgment and/or collaborates with Network team in the negotiation of most favorable rates for quality medical services worldwide.

• Liaises withCareTeammembers on crew medical disembarks, deaths or other serious illness/injuries. Organizes medical escorts and/or air ambulance evacuations worldwide.

• Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications, Knowledge and Skills:

• Bachelor’s degree or equivalent experience in health care or case managementrequired.

• Minimum of three (3)yearscase management experience in handling Maritime/Jones Act and/or personal injury cases.

• This is aweekend position.Ability to work flexible work schedules and weekend days to support fleet and department as assigned and/orrequired. Work shift changes may berequiredbased on business necessity (high season/itinerary changes and time zone).

• Registered Nurse (RN) highly preferred.

• Strong independent decision-making abilityregardingcare management plan for ill/injured crew based on merits of each case and review of all medical records and treating physician recommendations.

• Excellent communication skillsbothwritten and verbal. Ability to read,analyzeand interpret business/professional documents.

• Able to effectively summarize complex and attimes,voluminous medical records.

• Bi-Lingual preferred but notrequired. (i.e., Spanish, Tagalog)

• Understanding of medical terminology

• Detail oriented

• Ability to perform basic math, compute, calculate,percentandto interpretbar graphs.

• Computer Skillsrequired: MicrosoftOffice, Lotus Notes, PeopleSoft. Will need to learn Riskonnect andSeaCarefor the management of cases.