About FIU

is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Job Summary

The Student Technician Assistant provides entry-level technical support for the Graham Center (GC) and Wellness & Recreation Center. This position assists with workstation imaging, endpoint configuration, digital signage support, and IT asset management in accordance with Florida International University (FIU) Division of IT (DoIT) standards, departmental policies, and university security requirements.

The incumbent supports daily technology operations while delivering professional customer service to stakeholders.

Essential Duties and Responsibilities

• Provides first-level technical support for hardware, software, and peripheral-related issues within the Graham Center and Wellness & Recreation Center.
• Diagnoses and resolves routine technical problems; escalate complex or unresolved issues to the IT Supervisor
• Assists with imaging, deployment, and configuration of new and replacement workstations using FIU university-approved standards and procedures.
• Configures software installations, printers, and related peripherals for staff.
• Performs workstation moves, additions, and changes including relocation and setup of computing equipment.
• Maintains accurate documentation of service requests, workstation modifications, and deployment activities.
• Updates and maintains endpoint inventory records in Active Directory and Snipe-IT to ensure asset accountability and lifecycle tracking.
• Ensures endpoints comply with departmental and DoIT security policies, including patching, endpoint protection, and configuration standards.
• Supports and maintains computing equipment within the Graham Center Esports Lounge, including monitoring system performance, performing routine updates, assisting with re-imaging, configuring peripherals, and troubleshooting gaming workstations in accordance with university standards.
• Assists with support and maintenance of the Graham Center website and related web applications.
• Assists with administration and operational support of the Digital Signage System (DSS) and related equipment.
• Identifies opportunities for process improvement and technology enhancements consistent with departmental objectives.
• Follows established Graham Center protocols and collaborates with administrators, facilities personnel, and other university units as required.
• Performs other related duties as assigned. The omission of specific duties does not preclude the assignment of logically related responsibilities.

Minimum Qualifications

• Customer service knowledge
• Ability to work in a team setting.
• Basic level of photoshop/Canva
• Basic level Microsoft Excel.
• Ability to maintain confidentiality when dealing with highly sensitive information.

Job Category

Student Assistant

Student Disclosure

• Applicants must be currently enrolled as a student at FIU with a minimum of six (6) credits as an Undergraduate student or three (3) credits as a Graduate student during the Fall and Spring semesters.
• During the Summer semesters, Students need only remain enrolled and are not required to take credit hours, but cannot have graduated.
• Upon decreasing credit hours or graduating, student employment must end.

Work Schedule

Varies.

20 hours or less per week.

Pre-Employment Requirements

Criminal Background Check

This student appointment may be subjected to a pre-employment background check.

Advertised Salary
$14.00/hour
How To Apply

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

- This posting will close at 12:00 am of the close date.

How To Apply

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

- This posting will close at 12:00 am of the close date.

Disclosures

Clery Notice

In compliance with the

, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at:

The Student Technician Assistant provides entry-level technical support for the Graham Center (GC) and Wellness & Recreation Center. This position assists with workstation imaging, endpoint configuration, digital signage support, and IT asset management in accordance with Florida International University (FIU) Division of IT (Do. IT) standards, departmental policies, and university security requirements. The incumbent supports daily technology operations while delivering professional customer service to stakeholders. Essential Duties and Responsibilities. Provides first-level technical support for hardware, software, and peripheral-related issues within the Graham Center and Wellness & Recreation Center. Diagnoses and resolves routine technical problems; escalate complex or unresolved issues to the IT Supervisor. Assists with imaging, deployment, and configuration of new and replacement workstations using FIU university-approved standards and procedures. Configures software installations, printers, and related peripherals for staff. Performs workstation moves, additions, and changes including relocation and setup of computing equipment. Maintains accurate documentation of service requests, workstation modifications, and deployment activities. Updates and maintains endpoint inventory records in Active Directory and Snipe-IT to ensure asset accountability and lifecycle tracking. Ensures endpoints comply with departmental and Do. IT security policies, including patching, endpoint protection, and configuration standards. Supports and maintains computing equipment within the Graham Center Esports Lounge, including monitoring system performance, performing routine updates, assisting with re-imaging, configuring peripherals, and troubleshooting gaming workstations in accordance with university standards. Assists with support and maintenance of the Graham Center website and related web applications. Assists with administration and operational support of the Digital Signage System (DSS) and related equipment. Identifies opportunities for process improvement and technology enhancements consistent with departmental objectives. Follows established Graham Center protocols and collaborates with administrators, facilities personnel, and other university units as required. Performs other related duties as assigned. The omission of specific duties does not preclude the assignment of logically related responsibilities. Minimum Qualifications. Customer service knowledge. Ability to work in a team setting. Basic level of photoshop/ Canva. Basic level Microsoft Excel. Ability to maintain confidentiality when dealing with highly sensitive information. Job Category. Student Assistant. Student Disclosure. Applicants must be currently enrolled as a student at FIU with a minimum of six (6) credits as an Undergraduate student or three (3) credits as a Graduate student during the Fall and Spring semesters. During the Summer semesters, Students need only remain enrolled and are not required to take credit hours, but cannot have graduated. Upon decreasing credit hours or graduating, student employment must end. Work Schedule. Varies .0 hours or less per week. Pre-Employment Requirements. Criminal Background Check. This student appointment may be subjected to a pre-employment background check. Advertised Salary$14.00/hour.

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