Business Services Operations Manager
Miami, FL
Modesto A. Maidique Campus
Updated: April 30
About FIU
Job Summary
Advertised Salary
$75,000-$80,000
Work Schedule
Working Condition(s)
Pre-Employment Requirements
Other Information
How To Apply
How To Apply
Disclosures
Florida International University
is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.Job Summary
Assists the Office of Business & Services (OBS) Directors with Overseeing the day-to-day operations & assurance of compliance of vendors and/or service providers with contracts with FIU Business Services or operated by Business Services. Ensures the administration of policies, customer service, employee professionalism and location appearance. Develops, communicates, audits, reviews and enforces policies and procedures to ensure and establish positive customer experiences in all FIU retail, service and dining venues overseen by FIU Business Services.
- Monitors and reports key metrics such as customer satisfaction, delivery performance, cleanliness and service at each Business Service location and progress on process improvements.
- Works closely with Directors to monitor and report on adherence to contract terms as well as appropriate internal controls for Business Services and contracted vendors.
- Maintains relationships with vendors and service providers.
- Manages health department inspections and follow-up findings.
- Oversees all contractual KPI programs and dining agreements, including tracking, auditing, and presenting to vendor contacts.
- Proactively identifies risks / opportunities, develops responsive strategies and drives implementation for customer service and efficiencies.
- Builds and maintains solid business relationships with onsite vendors to maximize value to the university customers.
- Oversees Shop Venues program including the promotion of rental spaces in cooperation with marketing/communications team and FIU Central Reservations
- Assists with Marketing team on vendors' Marketing Plans to ensure integration into OBS & University initiatives. Reviews effectiveness of promotions and other marketing initiatives in coordination with Marketing team.
Advertised Salary
$75,000-$80,000
Work Schedule
Begin time: 8:30 AM
End time: 5:00 PM
Working Condition(s)
Operating University Vehicles (all types)
Pre-Employment Requirements
- Criminal Background Check
- Driver's License Check
Other Information
- Ability to work evenings and weekends.
- Ability to work flexible hours as needed.
- Ability to Travel to FIU Locations and/or FIU Campuses.
How To Apply
Current Employee
As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.
- This posting will close at 12:00 am of the close date.
How To Apply
Prospective Employee
If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.
- This posting will close at 12:00 am of the close date.
Disclosures
Clery Notice
In compliance with the
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act
, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: />
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).
Pay Transparency
Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Notice of Non-Discrimination
FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non-discrimination, contact FIU's Office of Civil Rights at 305.348.2785 or email ocr@fiu.edu.
Reasonable Accommodation Statement
Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at 305-348-2785 or accommodations@fiu.edu. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity.
Assists the Office of Business & Services (OBS) Directors with Overseeing the day-to-day operations & assurance of compliance of vendors and/or service providers with contracts with FIU Business Services or operated by Business Services. Ensures the administration of policies, customer service, employee professionalism and location appearance. Develops, communicates, audits, reviews and enforces policies and procedures to ensure and establish positive customer experiences in all FIU retail, service and dining venues overseen by FIU Business Services. Monitors and reports key metrics such as customer satisfaction, delivery performance, cleanliness and service at each Business Service location and progress on process improvements. Works closely with Directors to monitor and report on adherence to contract terms as well as appropriate internal controls for Business Services and contracted vendors. Maintains relationships with vendors and service providers. Manages health department inspections and follow-up findings. Oversees all contractual KPI programs and dining agreements, including tracking, auditing, and presenting to vendor contacts. Proactively identifies risks / opportunities, develops responsive strategies and drives implementation for customer service and efficiencies. Builds and maintains solid business relationships with onsite vendors to maximize value to the university customers. Oversees Shop Venues program including the promotion of rental spaces in cooperation with marketing/communications team and FIU Central Reservations. Assists with Marketing team on vendors' Marketing Plans to ensure integration into OBS & University initiatives. Reviews effectiveness of promotions and other marketing initiatives in coordination with Marketing team. Advertised Salary$75,000-$80,000 Work Schedule. Begin time: 8:30 AM - End time: 5:00 PM - Working Condition(s)Operating University Vehicles (all types)Pre-Employment Requirements. Criminal Background Check. Driver's License Check. Other Information. Ability to work evenings and weekends. Ability to work flexible hours as needed. Ability to Travel to FIU Locations and/or FIU Campuses.
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Miami
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