Suncoast Hospice, a member of Empath Health is currently seeking an Access Manager to join our team to implement consistent leadership support to the Admissions Team in order to effectively manage patient referrals and encourage optimal conversion in both the field and hospital settings.

Schedule: Monday - Friday Variable hours

What you'll Do

• Access all service opportunities on an ongoing basis, consistent with Empath Health’s mission, vision, strategic and access goals to maximize the customer experience.
• Manage and develop a high performing interdisciplinary team through candidate selection, coaching, feedback, performance evaluation, and colleague engagement.
• Communicate effectively and timely to update direct reports and the Admissions teams as a whole to ensure all are kept up to date on changes, which may impact individually or the team as a whole.
• Identify and implement strategic customer service initiatives, including access and admission alliances to position Empath Health for the future of the ever-changing health care industry.
• Manage the Admissions department processes from initial call to successful admission with proven average annual statistics.
• Engage and visit hospitals in collaboration with Business Development and Programs.
• Assists with hospital access to all Empath service lines.
• Perform chart audits, shadow and tracer visits routinely to identify needs and improvement by staff, while continually coaching to best practice and optimal access in all care settings.

Why Join Empath Health

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5 weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What You'll Need

• Education and/or Experience: S. Degree required - Bachelor’s degree (B.A.) from four-year college or university and Master’s degree preferred.
• Three years Hospice experience with at least three years of management experience preferred.
• At least five years experience as an RN preferred.
• Licensure: Florida RN
• Continuing education: Must acquire continuing education and training related to regulatory and professional practices. Demonstrates advancement in knowledge and expertise.
• Certifications: Valid CPR certification from the American Red Cross or American Heart Association; Current certifications as applicable to their professional discipline.
• Must have reliable transportation which will enable them to perform tasks and responsibilities in a timely and appropriate fashion. Must provide proof of valid automobile insurance, a copy of which will be placed in the employee’s HR file. This position requires travel between multiple locations.
• Must successfully complete critical thinking skills assessment.

What You'll Find at Empath Health
Unified in empathy, we serve our communities through extraordinary Full Life Care for All.
Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.
Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.
At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.

Access all service opportunities on an ongoing basis, consistent with Empath Health's mission, vision, strategic and access goals to maximize the customer experience. Manage and develop a high performing interdisciplinary team through candidate selection, coaching, feedback, performance evaluation, and colleague engagement. Communicate effectively and timely to update direct reports and the Admissions teams as a whole to ensure all are kept up to date on changes, which may impact individually or the team as a whole. Identify and implement strategic customer service initiatives, including access and admission alliances to position Empath Health for the future of the ever-changing health care industry. Manage the Admissions department processes from initial call to successful admission with proven average annual statistics. Engage and visit hospitals in collaboration with Business Development and Programs. Assists with hospital access to all Empath service lines. Perform chart audits, shadow and tracer visits routinely to identify needs and improvement by staff, while continually coaching to best practice and optimal access in all care settings. Why Join Empath Health Earn Competitive Pay: Your skills and contributions are recognized and rewarded. Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body. Industry-Leading PTO: 5 weeks to rest, recharge, and live your Full Life. Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities. Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All. What You'll Need Education and/or Experience: S. Degree required - Bachelor's degree (B. A.) from four-year college or university and Master's degree preferred. Three years Hospice experience with at least three years of management experience preferred. At least five years experience as an RN preferred. Licensure: Florida RN Continuing education: Must acquire continuing education and training related to regulatory and professional practices. Demonstrates advancement in knowledge and expertise. Certifications: Valid CPR certification from the American Red Cross or American Heart Association; Current certifications as applicable to their professional discipline. Must have reliable transportation which will enable them to perform tasks and responsibilities in a timely and appropriate fashion. Must provide proof of valid automobile insurance, a copy of which will be placed in the employee's HR file. This position requires travel between multiple locations. Must successfully complete critical thinking skills assessment.

search terms: Manager+Customer Experience